Creating External and Internal tickets via Jira Integration

This guide walks you through importing external Jira tickets into Paramify and exporting Paramify issues to Jira, so your security operations stay fully aligned.

Importing Jira tickets

1. Open the Monitoring menu

Open the Monitoring dropdown.

2. Go to Issues

Click Issues.

3. Start an import

Select the three dots in the top right corner, then click Import External Tickets.

4. Select the integration

Select the integration to import tickets from, then click Next.

5. Select the Jira project

Select the project you want to import tickets from.

6. Enter a search term

Enter keywords in the Search Term field to scan the tickets in the selected project.

7. Set the import options

Set the three import values based on how you want external tickets imported into Paramify.

8. Search for tickets

Click Search.

9. Select tickets to import

Select the checkbox for each matching ticket you want to import.

10. Import the tickets

Click Import External Tickets.

Exporting Paramify issues to Jira

Follow these steps to export an issue from Paramify into Jira as a ticket.

11. Open the issue

On the Issues page, click the issue you want to export to Jira.

12. Expand the management tab

Expand the management tab on the right side of the page.

13. Create an external ticket

Open the External Tickets menu, then select Create external ticket.

14. Select the integration

Select the integration you want to use, then click Next.

15. Select the Jira project

Select the project you want to add the ticket to.

16. Fill in the ticket details

Fill in the remaining details, such as Title, Description, and Due Date.

17. Create the ticket

Click Create.